Booking terms for guided tours and workshops
These terms will be applied between the customer and EMMA – Espoo Museum of Modern Art over bookings of guided tours and workshops. The terms come into effect at the time of booking. Note that these terms do not apply to the restaurant or other operators and their services.
The booking should be made, at the latest, three working days before the time of the service. A service that includes catering needs to be booked at least a week before the time of the event.
The service may be cancelled without fee a week before the booked appointment.
If the service has not been cancelled by the deadline, the full price of the guided tour/workshop will be charged. We will charge 30 euros for failing to cancel a guided tour that is free of charge. A service priced by the number of attendees will be charged according to the latest number given by the customer.
Cancellation must be done either in writing or by calling EMMA’s customer service during its operation hours. Cancellation takes place once the information has reached EMMA. If the message arrives after EMMA’s customer service hours, the cancellation will be registered the following working day.
The guide will wait for the group a maximum of 15 minutes from the start of the booked time. Note that this will shorten the overall duration of the service.
EMMA’s customer service: email@example.com or Mon-Fri 10am-2pm tel. +358 43 827 0941